Your privacy matters to us. This policy explains exactly what personal data Lucky 95 collects when you use the platform, why we collect it, how it is stored securely, who it may be shared with and what rights you have over your own information.
All data in transit is protected by industry-standard SSL/TLS encryption
Your personal data is never sold to third-party marketing companies
Internal data access is restricted to authorised staff only
You can request, update or delete your personal data at any time
Six core principles that guide how we handle your personal information on the Lucky 95 platform.
Sensitive account information including passwords and payment details is stored using strong encryption. Even in the unlikely event of a data breach, this information cannot be read in plain text.
Lucky 95 only collects the data genuinely needed to operate your account, process PKR payments and comply with identity verification requirements. We do not collect data for the sake of it.
Data is shared with third parties only when necessary — such as payment processors like JazzCash and Easypaisa, or identity verification providers. All third parties are bound by strict data handling agreements.
If any personal information held on your account is incorrect or out of date, you can request a correction at any time through customer support. Keeping your details accurate helps ensure smooth payment processing.
You can request deletion of your personal data when closing your account, subject to any legal retention obligations. We will confirm what data can be deleted and what must be retained, and for how long.
In the unlikely event of a data security incident affecting your account, Lucky 95 will notify affected players promptly and outline the steps being taken to address the issue and protect against further risk.
This Privacy Policy describes how Lucky 95 (accessible at lucky95.win) collects, processes and protects personal information belonging to users of the platform. It applies to all registered players, visitors to the website and anyone who interacts with Lucky 95's customer support channels.
By creating a Lucky 95 account or using the platform in any capacity, you confirm that you have read this policy and understand how your data is handled. If you do not agree with any part of this policy, you should not register or continue using the platform.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the complete agreement between you and Lucky 95.
Plain English Summary: We collect what we need to run your account and process payments. We do not sell your data. We use security measures to protect it. You have the right to see, correct or delete it. That is the short version — the full details are below.
Lucky 95 collects personal data through several channels — account registration, identity verification, payment processing, platform use and customer support interactions. Below is a breakdown of the categories of data we may collect:
When you create a Lucky 95 account, we collect your full name, date of birth, email address, mobile number and the username and password you choose. This information is required to create and identify your account uniquely.
To comply with Know Your Customer (KYC) requirements and to prevent fraud, we may request a copy of your national identity card (CNIC), proof of address and proof of the payment method you use. This data is used solely for verification purposes and is handled with the highest level of care.
When you make a deposit or request a withdrawal in PKR, we collect transaction details including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or mobile wallet), the transaction amount and relevant reference numbers. We do not store complete bank card numbers on our servers.
We collect data about how you use the Lucky 95 platform — including which games you play (Slots, Live Casino, Sports Betting), session duration, bet history, device type, browser type, IP address and general location data. This helps us improve the platform experience and detect unusual or potentially fraudulent activity.
If you contact customer support via live chat or email, we retain records of those conversations. This helps us resolve ongoing issues more efficiently and maintain service quality.
Note: Lucky 95 does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions or health information unless specifically required and consented to in a particular context.
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Name, email, mobile number, DOB | Account sign-up |
| Identity Data | CNIC copy, address proof | KYC verification |
| Payment Data | Transaction amount, method, reference | Deposit / Withdrawal |
| Usage Data | Games played, bets, session times | While using platform |
| Technical Data | IP address, device type, browser | Every visit |
| Support Data | Chat transcripts, email records | Customer support interactions |
Lucky 95 processes your personal data only for specific, legitimate purposes. We do not collect data speculatively or use it for purposes beyond those listed below:
Our Principle: Every piece of data we collect has a clear purpose. If the purpose no longer applies, we either delete the data or anonymise it. We do not hold onto personal information longer than necessary.
Payments on Lucky 95 are processed in Pakistani Rupees (PKR) through trusted local and regional payment partners including JazzCash, Easypaisa, Raast and standard bank transfer channels. When you initiate a deposit or withdrawal, the relevant payment processor receives transaction data necessary to complete that specific transaction.
Lucky 95 stores transaction records including the payment method type, transaction reference numbers, amounts and timestamps. These records are necessary for dispute resolution, withdrawal verification and financial reconciliation. We do not store full bank card numbers, CVV codes or mobile wallet PINs on our own servers.
When you pay via JazzCash or Easypaisa, you are also subject to their respective privacy policies in relation to data they collect on their own platforms. Lucky 95 is not responsible for the data practices of these third-party providers, but we only work with payment partners who maintain strong data security standards.
As stated in the Terms and Conditions, you may only use payment accounts registered in your own name. This rule exists partly for your protection — it ensures that payment data on your Lucky 95 account corresponds only to verified accounts belonging to you, reducing the risk of fraud or unauthorised transactions.
Security Note: Lucky 95 will never ask you for your JazzCash PIN, Easypaisa mobile wallet password or bank login credentials. If anyone contacts you claiming to represent Lucky 95 and asks for this information, do not share it and report it to our support team immediately.
Lucky 95 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences and analyse site performance. A cookie is a small text file stored on your device when you visit a website. It does not contain executable code and cannot access other files on your device.
You can control cookie settings through your browser. Most browsers allow you to view, delete and block cookies. However, disabling essential cookies will affect your ability to use the Lucky 95 platform normally, including staying logged in. For instructions on managing cookies in your specific browser, refer to that browser's help documentation.
Lucky 95 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared with external parties only in the following specific circumstances:
Transaction data is shared with JazzCash, Easypaisa, Raast and bank transfer partners solely to process deposits and withdrawals in PKR. These providers receive only the data needed to complete the specific transaction.
When you submit KYC documents such as your CNIC and address proof, these may be processed by a trusted third-party identity verification service to confirm authenticity. This provider operates under strict data protection agreements and does not use your documents for any other purpose.
Lucky 95 may disclose personal data to relevant authorities when required to do so by law — for example, in response to a lawful court order, law enforcement request or fraud investigation. In such cases, we disclose only the minimum data required to comply with the specific request.
Lucky 95 works with a small number of trusted technical service providers — including hosting, security and customer support platform providers — who may process data on our behalf. All such providers are contractually bound to handle data only as instructed by Lucky 95 and in accordance with this policy.
Your Data Stays Yours: No third party we work with is permitted to use your personal data for their own commercial purposes. Access is strictly limited to what is required for the specific service they provide to Lucky 95.
Lucky 95 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure or destruction.
All data transmitted between your device and the Lucky 95 platform is encrypted using SSL/TLS protocols. Passwords are hashed using industry-standard algorithms before storage — meaning even Lucky 95's own staff cannot see your actual password.
Access to personal data within Lucky 95's systems is restricted to authorised personnel who require it to perform their specific job functions. Access levels are reviewed regularly and revoked when no longer necessary.
Lucky 95's servers and databases are hosted in secure environments with firewall protection, intrusion detection systems and regular security audits. We apply software updates and security patches promptly to address known vulnerabilities.
Despite our best efforts, no system is completely immune to security incidents. If a data breach occurs that poses a risk to your personal information, Lucky 95 will notify affected players in a timely manner and take immediate steps to contain and remediate the incident.
Your Part in Security: You play an important role in keeping your account secure. Use a strong, unique password for your Lucky 95 account, do not share it with anyone and contact support immediately if you notice any suspicious activity on your account.
Lucky 95 retains personal data only for as long as it is needed for the purposes it was collected, or as required by applicable law. Different categories of data have different retention periods:
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
As a Lucky 95 player, you have rights over your personal data. Lucky 95 is committed to respecting and facilitating these rights. To exercise any of the rights below, contact our support team with your account details and a description of your request.
You have the right to request a copy of the personal data Lucky 95 holds about you. We will provide this within a reasonable timeframe following identity verification to ensure the data is only sent to the rightful account holder.
If any personal data held on your account is inaccurate or incomplete, you have the right to request that it be corrected. This is particularly important for payment-related data where accuracy directly affects your ability to deposit and withdraw.
You can request the deletion of your personal data when you close your account, subject to legal retention requirements. We will inform you clearly about which data can be deleted immediately and which must be retained for a defined period.
In certain circumstances — for example, if you dispute the accuracy of data we hold — you can request that we restrict processing of that data while the dispute is being resolved.
If you have opted in to promotional communications from Lucky 95, you can withdraw that consent at any time by contacting support or using the unsubscribe option in any marketing email you receive. Opting out of marketing does not affect your ability to use the platform.
How to Submit a Request: Email [email protected] from the address registered on your account, with the subject line "Privacy Request" and a description of what you need. We aim to respond within 5 business days.
Lucky 95 is strictly an adult platform for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to Lucky 95, please contact us immediately at [email protected].
Upon receiving such a notification, Lucky 95 will promptly investigate and, if confirmed, close the account and delete any associated personal data as quickly as practicable. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
Lucky 95 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes, the updated date at the top of this page will be revised accordingly.
For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered players directly via email or an in-platform notification. Continuing to use Lucky 95 after a policy update has been published constitutes your acceptance of the revised terms.
We encourage you to review this page periodically to stay informed about how your personal data is being handled.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential privacy concern, please get in touch with the Lucky 95 support team. We take all privacy-related enquiries seriously and aim to respond promptly.
You can reach us via live chat available on the platform, or by email. Our team is available to assist Pakistani players in English.
Email: [email protected]
Lucky 95 keeps your personal data secure so you can focus on what matters — Cricket Betting on PSL and T20 matches, Slots, Live Casino and more. Create your account and deposit in PKR via JazzCash, Easypaisa or Raast to get started today.
Lucky 95 is for adults aged 18 and over. Gaming should remain within your personal entertainment budget and never affect your financial responsibilities. Use the deposit limits, session reminders and self-exclusion tools in your account settings whenever you need them.